Man: Lisa, why did you pay for you meal with cash instead of the payment apps on your phone?
Woman: Well, I’ve gone back to cash. I’m only using payment apps if that’s the only option. 【Q8】I’m trying to save money for a new phone, and I find that using cash rather than payment apps helps me to save.
Man: But how? Money is money, isn’t it? 【Q11】I don’t think it matters whether you take it out to the bank and put it into wallet, or simply transfer from your bank account to the sellers’ bank account using an app.
Woman: No, I believe it does matter. It’s a psychological phenomenon. 【Q9】I believe we have less connection with a value of our money, when we just tap the approve buttons on our phones.
Man: You might have a point, since I stop carrying cash around, and start to using my phone apps to pay, I may have developed a tendency to buy 【Q10】more small or non-essential items.
Woman: That’s highly possible, think about the amount of time we spend with our phones in our hands, and all the things we do with our phones. It sometimes seems that our phone is buying the product for us, not ourselves.
Man: So, cash is the payment affects our ability to budget?
Woman: I believe so. If we spend a hundred Yuan in cash, we realize that we don’t have that hundred Yuan to spend on something else. But if we spend in electronically, we’re less likely to make that mental calculation.
Man: I stopped using my credit card because I’m fond of spending excessively. Perhaps I should take the same approach of paying using my phone.
Woman: It’s worth considering.
Q8: Why did the woman decide to go back to cash for payment?
Q9: what happens when people use apps for payment according to the woman?
Q10: what might the man tend to buy with payment apps?
Q11: what does the man think of electronic payment?
Conversation 2 售后服务退换货
W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?
M: No, no, the table is fine. 【Q12】The problem is the chairs.
W: Oh, the chairs, so, what exactly is the issue?
M: Well, put simply, 【Q12】these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.
W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?
W: 【Q13】Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a round top and are very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry.【Q14】We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be OK Mr. Brown?
M: Yes. That would be great. Thank you.
W: Good. Did everything else you ordered from us arrive OK?
M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.
W: OK. Great. Once again. 【Q15】I’m sorry for the confusion and trouble caused.
Q12: Why did the man call the woman?
Q13: What did the woman ask the man to do?
Q14: What did the woman promise to do for the man?
Q15: What did the woman do at the end of the conversation? – The woman apologized again.